Privacy policy

Last updated: 18 October 2026

This policy explains what information Simhapuri Pickles collects when you use our app, why we collect it, and what we do with it.

Who we are

Simhapuri Pickles is a home-based pickle business operated from India. You can reach us at simhapuripickles.nlr@gmail.com or +91 81219 12695.

What we collect

Account information. Your email address and password when you create an account. Passwords are handled by our authentication provider and are never visible to us.

Delivery information. Your name, phone number, and delivery address. We need these to send you your order.

Location (optional). If you tap “Use my current location” on the address form, we use your device location once to fill the address and we save that map point with the address to help delivery. We do not use it for anything else, and we do not track you.

Order information. What you ordered, quantities, prices, and order status.

Payment information. Payments are processed by Razorpay. We do not see, collect, or store your card details, UPI ID, or bank information. We receive only a confirmation that payment succeeded and a reference number.

Push notifications. After you sign in and allow notifications, we store a device push token (Expo / FCM) so we can send order updates. Offers and festive-deal notifications are optional; you can turn them off in Settings. We do not register a push token while you browse as a guest.

Enquiries. If you send a bulk-order, contact, or bug report, we receive the name, phone, and message you type, plus limited device details you include in a bug report (app version, OS). Emails are sent through Resend.

We do not collect contacts, photos, or browsing activity outside the app. We only use location if you tap “Use my current location”, as described above.

Why we collect it

To take and fulfil your order
To contact you about your order
To let you view your order history
To send optional order and offer notifications you allow
To meet our record-keeping obligations as a seller

We do not sell your information or use it for third-party advertising, and we do not build profiles of your behaviour.

Our service providers, only as needed to run the service:

Supabase — stores our database, including your account, addresses, orders, and push tokens
Razorpay — processes payments
Expo / Firebase Cloud Messaging — deliver push notifications
Resend — sends enquiry emails
Courier partners — receive your name, phone, and delivery address so they can deliver your parcel

We do not sell your information to anyone, and we do not share it with advertisers or data brokers.

We may disclose information where the law requires it.

How long we keep it

We keep order records for as long as we are required to for tax and business records. If you delete your account, we remove your personal details but retain a record of the transaction with your personal information removed.

Your choices

You can view and edit your saved addresses in the app at any time.

You can turn off offer notifications in Settings. Order-status notifications use the same device token while you stay signed in.

You can delete your account from Settings. This removes your account, saved addresses, enquiry messages linked to you, and personal details on past orders (including delivery map coordinates). Past orders are retained in anonymised form as described above.

To ask what information we hold about you, or to request correction, write to us at simhapuripickles.nlr@gmail.com.

Children

This app is not intended for use by anyone under 18.

Security

We use industry-standard measures to protect your information, including encrypted connections and access controls on our database. No system is completely secure, and we cannot guarantee absolute security.

Changes

We may update this policy. The date at the top shows when it last changed. Significant changes will be notified in the app.

Contact

Questions about this policy: simhapuripickles.nlr@gmail.com or +91 81219 12695.