Refund and cancellation policy
Last updated: 18 October 2026
Our pickles are made by hand, to order, after you buy. Nothing sits on a shelf waiting. This policy reflects that.
Cancelling your order
You can cancel your order yourself in the app, or by contacting us, any time before we start making it — while its status is "Placed". You will receive a full refund, including delivery charges.
Once your order is "Being made", it is being freshly prepared for you and can no longer be cancelled by you. If you need help, please contact us and we will do our best.
We may cancel an order before it is shipped if an item is unavailable, the delivery address cannot be served, or for another genuine reason. In that case you receive a full refund, including delivery charges.
Orders cannot be cancelled after they are shipped.
Unpaid orders
If payment is not completed within 15 minutes of placing an order, the order is cancelled automatically and any coupon used is released. You can place the order again at any time.
If money is deducted after an order was cancelled automatically, we will restore your order, or refund it in full if we cannot fulfil it.
Returns
We do not accept returns. Pickles are perishable food made to order, and we cannot resell a jar that has left our kitchen.
Damaged deliveries
We pack carefully for transit, but glass occasionally breaks.
If your jar arrives broken or leaking, contact us within 48 hours of delivery at simhapuripickles.nlr@gmail.com or +91 81219 12695 with:
- Your order number
- Photographs of the damaged jar and the outer packaging
We will replace the damaged item free of charge, or refund it if you prefer. You do not need to return the damaged jar.
Please photograph the parcel before you unpack it if it looks damaged on arrival — it helps us make a claim with the courier.
Wrong item
If we send the wrong product or size, tell us within 48 hours of delivery and we will send the correct item at no cost.
What is not covered
- Change of mind after production has started
- Spice level, taste, or texture not matching your expectation — handmade food varies between batches, and our product pages describe what to expect
- Spoilage caused by improper storage or handling after delivery
- Damage reported more than 48 hours after delivery
- Delays caused by the courier, incorrect addresses, or repeated failed delivery attempts
Refunds
Refunds are made to your original payment method through Razorpay. After the refund is processed, banks typically take 5–7 working days to credit it.
You are refunded the amount you actually paid. A coupon used on a cancelled order becomes available to use again, subject to its validity.
Contact
simhapuripickles.nlr@gmail.com or +91 81219 12695. Please include your order number — it starts with SP- and is shown on your order screen.